Aiwin88 Privacy Policy – Member Personal Data Protection

1Introduction and Scope of the Privacy Policy

Aiwin88 ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy applies to all personal information we collect through the aiwin88.onl website, mobile app, and all official communication channels associated with our platform.

As an online gaming platform serving users in Malaysia, we understand how important member trust is when it comes to personal data management. Every data-related decision we make is guided by the principles of transparency, clear purpose, and maximum protection of our members' interests.

This policy applies to everyone who interacts with aiwin88, including visitors browsing the website, prospective members going through registration, active members using the platform, and former members whose data is retained in accordance with legal requirements.

2Types of Personal Data We Collect

Aiwin88 only collects data necessary to provide safe, legitimate, and quality services. The following are the categories of data we collect:

2.1 Personal Identification Data

This data is collected during account registration and the identity verification (KYC) process:

• Full name as stated on official identification documents
• National ID number (MyKad) or passport number
• Date of birth and gender
• Current residential address
• Active mobile phone number
• Valid email address

2.2 Financial & Transaction Data

Collected to process deposits, withdrawals, and comply with anti-money laundering (AML) requirements:

• Bank account number and bank name
• Digital wallet information (Touch 'n Go eWallet, GrabPay, DuitNow)
• Records of all deposit and withdrawal transactions
• Declared source of funds

2.3 Platform Usage & Activity Data

• Game history and betting records
• Account balance and credit movements
• Claimed bonuses and wagering status
• Gaming session times and duration

2.4 Technical Data

• IP address and device information
• Web browser type and version
• Your device's operating system
• Access and session log data
• Cookie information and session identifiers

3How We Collect Data

Your personal data is collected through various transparent and lawful methods. The following are our primary data collection sources:

4Purpose of Personal Data Use

Aiwin88 uses your personal data only for legitimate purposes that have been clearly stated. We will not use your data for any other purpose not outlined in this Privacy Policy without first obtaining your consent.

• Account management: Creating, verifying, and managing your member account on the aiwin88 platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Identity verification (KYC): Ensuring every member is a verified individual eligible to use the platform in accordance with legal requirements.
• Fraud prevention: Identifying and preventing any fraudulent activity, money laundering, or platform abuse.
• Legal compliance: Meeting the reporting and compliance requirements set by the relevant regulatory authorities.
• Service improvement: Analysing usage patterns to improve overall platform quality and experience.
• Platform communications: Sending important notifications relating to your account, transactions, promotions, and policy updates.
• Customer support: Providing technical assistance and resolving member complaints effectively.
• Responsible gaming: Monitoring gaming patterns to identify members who may need responsible gaming assistance.

5Data Sharing and Disclosure to Third Parties

Aiwin88 takes a strict approach to data sharing. In general, we do not share your personal data with third parties except in the following defined and legitimate circumstances:

5.1 Trusted Service Providers

We work with select third-party service providers to support platform operations, including payment processors, cloud service providers, KYC verification systems, and gaming software providers. All partners are bound by strict confidentiality agreements and may only use your data for the specified purposes.

5.2 Legal Requirements & Authorities

Aiwin88 may disclose your personal data to relevant authorities when required by law, court order, or in the course of cooperation with official investigations into financial crime, money laundering, or other illegal activities.

5.3 Business Transfers

In the event of a merger, acquisition, or business asset transfer, members' personal data may be transferred as part of those assets. You will be notified in advance and given a choice before any such transfer takes place.

6Cookies and Tracking Technologies

Aiwin88 uses cookies and similar tracking technologies to enhance your experience on the platform and ensure that essential functions run smoothly. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members use the platform so we can make targeted improvements.
• Functional Cookies: Remembering your preferences and settings such as language and display options for your convenience.
• Analytics Cookies: Collecting aggregated and anonymised statistical information about platform usage patterns.

You can manage cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality and security of your aiwin88 account.

7Personal Data Retention Period

Aiwin88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration of your active account plus the period required by law following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and tax compliance requirements.
• KYC documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical data and logs: Retained for 12 months, then deleted or anonymised.

When data is no longer needed and there is no legal obligation to retain it, aiwin88 will securely delete or anonymise it using industry-standard methods.

8Your Rights Regarding Personal Data

As an aiwin88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.

9Data Security Measures

Aiwin88 continuously invests in robust cybersecurity infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, alteration, or destruction.

Key security measures we implement include:

• Data encryption in transit: All communication between the platform and your device is secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest: Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for an added layer of account security.
• Continuous monitoring: Our systems are monitored 24/7 to detect and respond to any security threats in real time.
• Internal access controls: Access to members' personal data is strictly limited to authorised personnel on a need-to-know basis.
• Regular security audits: Our platform undergoes regular penetration testing and independent security audits by third-party experts.

10Changes to the Privacy Policy

Aiwin88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform service improvements. Any material changes will be communicated to members via:

• Notifications prominently displayed on the platform's home page
• Notification emails sent to your registered email address
• In-account notifications when you log in

The effective date of the latest version of the Privacy Policy will always be displayed at the top of this page. Continued use of the aiwin88 platform after changes are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account before those changes take effect.

11Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, the aiwin88 privacy team is ready to assist you. We aim to respond to all privacy-related enquiries within 5 business days of receipt.

You can reach us through the following channels:

• Email: [email protected]
• Live chat: Available 24/7 via the support icon at the corner of the platform
• FAQ Section: Visit FAQ page us for instant answers to frequently asked questions

For requests related to data access, correction, or deletion, please include your account number and identity verification details to help us process your request more quickly and accurately.